Thursday, March 31, 2016

Be the Clark Kent of your organization

Clark Kent, Peter Parker… you.

You may appear to be a humble corporate communicator, but take off those glasses, and you’re really a brand journalism superhero, digging up scoops and following leads with ruthless efficiency.

Ragan’s Brand Journalism for Corporate Communicators workshops channel your inner hero. Led by Mark Ragan and Jim Ylisela, these workshops, held across the country, help communicators find their inner voice, dig up stories that need to be told and package them as must-see content.

The workshop is open to corporate communicators interested in sharpening their brand journalist chops.

We’ll be in nearly every corner of the country over the next few months. More workshops get added all the time. Find a location that works for you.

What is brand journalism? Mark and Jim explain:

Find a brand journalism workshop near you.

Follow our Brand Journalism workshops at the hashtag #RaganJournalism.

If you want an even bigger challenge, we offer Advanced Writing and Editing workshops within a day of our Brand Journalism workshops. Try both and become a communications hero!

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4 media relations lessons from Michigan State's Tom Izzo

Regardless of whether you’re a basketball fan or a Michigan State fan, you’ve heard the name “Tom Izzo.”

“Mr. March” embodies success on and off the court. His hard work, commitment and passion have helped him run Spartan basketball like a company and establish it as a well-known brand around the country.

He’s led Michigan State to 18 consecutive NCAA Tournaments, seven Final Four appearances, seven Big Ten Championships and an NCAA Championship, but what is most admirable is his dedication to the “business” he has run for 21 years, and the way he communicates to his “clients” and the media.

What we see on TV most likely isn’t always his behavior in the locker room at halftime, but, win or lose, Izzo knows how to communicate and provide valuable content to get his point across. Izzo not only wins, he understands how to win-in the way he presents himself, the team and the Spartan basketball brand.

[RELATED: Sharpen your PR prowess with pros from CNN Digital, the New York Times and more.]

It makes sense to note a few of Izzo’s tried-and-true media tactics and learn firsthand from one of the best:

When being interviewed:

Forget the camera; relax and be comfortable talking to your interviewer. Focus on the fact that the interview is between you and the person interviewing you, block out background activity and don’t stress about the rest. Granted, Izzo is naturally comfortable in front of the camera, but the more you do it the more natural you will appear.

Stay humble, but present a high level of confidence when you answer questions. Capitalize your responses by answering honestly, effectively and consistently.

Know the facts. When discussing your company statistics, events or a competitor’s information, it’s critical to make sure the information you relay is accurate.

Together Everyone Achieves More:

If the whole team works together, communicates well, performs each individual role and gives 100 percent every day-great things will be accomplished. #Teamworkmakesthedreamwork.

After a recent tough loss for Izzo in the NCAA March Madness tournament, he stated in the post-game interview, “The highs are high and the lows are low.” This guy has class. An example to all, Izzo in his post-game interview deals with defeat, skillfully balances failure with a marvelous regular season, gives credit where credit was due, holds his head high and focuses on the positives.

A version of this article first appeared on Identity PR.

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Infographic: Signs your employee engagement program isn't working

Do the employees at your organization hang out together outside of the office?

Do they refer friends to your business or work past normal business hours to go above and beyond?

If so, congratulations! You have engaged employees. If not, your employees are simply collecting a paycheck.

An infographic from SnackNation lists nine signs your employee engagement plan isn’t working. Here are a few:

1. No camaraderie: Employees don’t want to spend time together outside work.

2. No pride in the organization: Employees don’t refer friends to the organization, share the organization’s news or talk about how great their work is.

3. No willingness to go above and beyond: Employees work from 9-5, but that’s about it.

4. No interest in personal development: Employees don’t look for opportunities to grow or learn new skills to help the company.

[FREE DOWNLOAD: 10 Ways to Get Employees to Open and Read Your Email]

See more signs in the infographic below:

(View a larger image.)


This article first appeared on Ragan.com in July 2015.

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4 tips for speaking success

“Why the hell am I so nervous?” I wondered.

In moments I would get up to speak to an audience of three thousand in Mexico City at an entrepreneurship conference. Despite the many people, I wasn’t sure why I was so nervous. Usually, the larger the crowd, the more excited, not nervous, I got.

Right before I took the stage, my friend, entrepreneur, speaker and author Mike Michalowicz, who was up after me, approached. I thought he could sense my nerves.

“Big crowd, eh?’ Mike said. I nodded, and then Mike shared with me an important lesson that has stuck with me ever since.

“Remember,” he said. “It’s all about them, not you.Inspiring your audience is all about helping them see their own vision, not yours.”

It’s critical advice for anyone trying to inspire others whether it’s from the stage at a large conference; in a meeting with a boss, team, or department; on a client pitch or sales call; or at home with one’s spouse and kids.

Like it or not, people don’t care about you, not the way they care about themselves, their families, and their close friends. Think about it: You’re reading this so you can improve your communication and people skills, but you don’t really care about me, Dave, except for how I can help you. And that’s okay!

Whether you speak to an audience of three thousand, three hundred, 30, or three, if your hope is to inspire them, your material and delivery have to be about them and how they can grow, not about you.

This doesn’t mean you can’t tell stories about yourself, share things you’ve learned, or talk about your products, services, features, and benefits. All those things are fair game and often are very helpful in delivering an inspiring presentation. Storytelling in particular, is a great way to make a lesson or message come alive. But as you tell stories, or do a product demo, or talk about your company, it’s essential that you paint a picture of what your audience’s life looks like now and what they want it to look like.

People like hearing success stories. But you know what they like more? Their own success stories. If you want to inspire (and perhaps sell something along the way), you’ll want to get people thinking about themselves and their future selves.

It’s easy to get caught in the trap of thinking it’s about you or your product. If you’re a salesperson or an entrepreneur or a leader, the spotlight is often on you and the product you sell. But no matter how much the spotlight is on you, it’s essential to stay humble and keep the conversation about the other person or people in the room, not about you.

This is especially valuable as both a mindset and a tool in creating presentations. For instance, if you’re doing a sales presentation, the slides should remind your audience what their problem is and how your solution will alleviate it. It should help them imagine and even envision life without that problem.

Even if you’re not a professional speaker, you’re probably in the business of inspiring someone in your work. Certainly, all salespeople and marketers are. Whenever you aim to inspire, it’s helpful to remind yourself that it’s not about you.

RELATED: Speechwriters — Join our new LinkedIn group and meet the world’s best executive communicators. Get FREE tips and strategies too!

Next time you prepare to speak, remember these four tips:

1. Write down the names of the people you want to inspire at work and at home.

2. For all those people, write down what you think their vision of themselves will be in six months, one year, and three years. If you’re not sure, ask them.

3. The next time you prepare to speak to them, remind yourself what their vision of themselves is and how whatever you are selling can help them achieve that vision. Then use that to frame your remarks.

4. Every time you speak or present to a new audience, remember that it’s not about you!

Dave Kerpen is a speaker, the CEO of Likeable Local, chairman of Likeable Media and author of the book, “The Art of People.” A version of this story originally appeared on LinkedIn.

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30 jobs in the PR and marketing world

PR is all about making your mark.

For job-seeking communicators, the latest interviewing trend embodies that mentality—and aims to leave a lasting impression on interviewers.

From digitized portfolios and USB drives to personalized pens and custom artwork, creative communications pros are pulling out all the stops in order to land their next position.

An article from recruiters at Paladin says a growing number of job seekers are using “leave-behinds” to edge out their competition and leave a memorable post-interview impression on hiring managers.

If you’re a designer with an eye for graphics and color, or if you’re a copy whiz who wants to showcase your writing, Paladin says leave-behinds are a great tactic to employ.

Before you create your next work of interview art, consider these takeaways:

Put your skills on display.

Leave-behinds are about who you are and what you can bring to a business. Don’t take your skills out of context; make sure your offering accurately reflects your skillset.

Be unique.

In the current PR climate, hiring managers look beyond your résumé to gauge how you’ll fit into the company culture. Don’t be shy about letting your personality shine.

Don’t go too far.

If you want to stand out, it’s important to resist the urge to glitter-bomb your target. Restraint is key; leave-behinds aren’t about grandstanding. Be sure to find a balance, not just a wow factor.

[RELATED: Executive communicators— Join our new LinkedIn group and get FREE tips and strategies to improve leadership communications.]

Show off your creativity in a position with the Chicago Cubs. The baseball team is looking for its next video content specialist.

Candidates for this position should have at least five years of experience shooting and editing video. Responsibilities for this role include conceptualizing, designing and creating still and motion graphics for all Wrigley Field video boards, as well as assisting with post-production work. The listing says a professional production reel is required. (Imagine the leave-behind possibilities for that.)

Not the job for you? See what else we have in our weekly professional pickings:

Creative marketing assistant— Brave Atlantic (Georgia)

Content writer— Daily Rounds (India)

Part-time editor— Capital Consulting Corp. (Washington, D.C.)

Public relations intern— Fineman PR (California)

Social media coordinator— Güd Marketing (Michigan)

Creative strategist— Luci Creative (Illinois)

Online media planner— Pink Triangle Press (Canada)

Creative marketing director— Apex Supply Chain Technologies (Ohio)

Community manager— Crown Social Agency (Washington)

Editor— The Business Year (Turkey)

Senior recruiter (creative and marketing)— The Creative Group (Arizona)

Social media editor— Facebook (California)

Public relations intern— VelvetJobs (New York)

Content and social media executive— Yogaia (United Kingdom)

Writer/editor— CMD (North Carolina)

Marketing program manager— Groupon (Illinois)

Public relations specialist— Reflex Media (Nevada)

Junior content and social media champ— AppVirality Inc. (India)

SEO editor— New York magazine (New York)

Translator/editor— Globes (Israel)

Marketing content coordinator— Inspirus (Texas)

Public relations assistant— Vibe Concepts (Kentucky)

Editor and proofreader— Editor Group (Australia)

Writer, audience engagement— Time (New York)

Web producer— TMZ (California)

Public relations specialist— The Home Depot (Canada)

Adjunct writing for public relations— Benedictine University (Illinois)

Fashion public relations manager— IHPR (New York)

Digital and social media officer— Flow Caritas (United Kingdom)

Features editor— Chicago magazine (Illinois)

If you have a position you would like to see highlighted in PR this weekly jobs listing, please email me at clarel@ragan.com.

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Timing your press release: 3 schools of thought

It’s Friday afternoon around 3 p.m., and you have finally finished the press release that you worked on all week.

You have major news regarding your organization, and you’ve spent time crafting the headline, the lede and the perfect quote. The problem is that it’s Friday afternoon, and you know that journalists and reporters aren’t going to be looking at their email.

So, when should you send the press release?

That answer varies. Some people will argue for a certain day or time; others will contend it depends on the news organization you are pitching. A third group will say there is no best time or day and to just send it.

The hard part is knowing which group is right. Let’s look at data-based insights from SpotlightPR, Journalistics and BusinessWired:

SpotlightPR suggests that the best days to send a press release are Tuesday through Thursday.

Why? As is true for most professionals, a reporter’s inbox is full on Monday, so it would be easy to overlook your press release. On Friday, most reporters are looking to finish their work and head out the door, so they might not even glance at your press release.

The data also suggest sending your press release early in the day to increase the likelihood of its being read.

[RELATED: Did you use social in an innovative way to accomplish PR goals? Enter the Digital PR & Social Awards!]

Journalistics doesn’t suggest a particular day or time, but it advises that you learn the needs of your targeted news organizations and what time they prefer press releases. A key question is: How much lead time does that particular news organization need?

Journalistics also reminds us that if a press release has a specific deadline for compliance, a company should keep that in mind.

BusinessWired’s survey is a little older (2010) than other research. However, the data concur with SpotlightPR’s finding that Tuesdays are the best day to send a release and that it is better to send the release in the morning. BusinessWired surveyed over 100 PR professionals for its advice.

So, let’s go back to you toiling away that Friday afternoon-what’s your answer?

If your news can wait until Tuesday, hold off on sending the press release. If your news has to be sent out that afternoon in order for your company to be compliant, go ahead and email it.

Last, if you know the news organization and their lead times and preferences, use your best judgment about sending your press release. Remember when you are emailing the journalists to put the headline in the subject line and make sure that it is eye-catching.

Finally, be persistent with submitting news stories. If your first press release doesn’t get picked up, keep trying in the future with different news stories. Continually sending valuable information is a great way to have the reporter view you as a trusted news source.

What’s your opinion on the best time to send a press release?

A version of this article first appeared on PR Fuel.

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PR Daily's Media Relations Awards is looking to recognize you

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Wednesday, March 30, 2016

7 steps to keep your writing materials out of the trash

All too often, promotional leaflets and brochures end up in the trash and company emails get ignored or deleted.

Why?

On the whole, marketing messages are bland, generic and devoid of character. They make us cringe, lack any personality or charm and could, quite frankly, have been written by robots trained to string words together in the most soul-destroying way possible.

This is a great shame, however, because readers enjoy copy that’s engaging and uplifting and connects with them on a one-to-one level. They want to feel valued, appreciated and respected while holding onto the belief that you’re talking with no other customer but them.

That’s where conversational writing skills come into play.

Writing in a conversational manner doesn’t simply involve recording yourself and typing what you said. After all, people rarely speak proper English when they talk. Most conversations are littered with grammatical mistakes, nonsensical or vague words, and unfinished sentences. The key to conversational text is editing it so it no longer sounds like writing.

Confused? Check out the following tips:

1. Don’t make it sound like you’re writing to everyone.

As a company representative, you probably don’t have time to write a personal email to every single client. Mass email blasts are common, but it’s important that you not sound like you’re addressing a crowd , as that’s what makes most marketing messages sound monotonous and unoriginal.

How can you nail that conversational tone?

Imagine you’re speaking to your favorite subscriber rather than to 100,000 faceless individuals on your email list. Speak to them casually, yet professionally, and in an upbeat manner. For instance, rather than saying: “Thank you to those of you who’ve donated to our charity,” you might say: “Donated to our charity already? Thanks so much.”

RELATED: Free download: 10 punctuation essentials

2. Make sure your marketing materials are easy to read.

Highly sophisticated sentences packed with industry-related jargon is far from conversational. Complicated, unfamiliar words can make intimidate people, so make sure your marketing materials are straightforward and easy to read. Leave out anything that can be found only in a degree-level book, and instead write to engage and help.

3. Forget self-importance; engage in a dialogue.

If a person talks on and on about themselves without letting you speak, how do you feel? Bored? Frustrated? Angry?

Well, remember this when writing marketing copy. Readers will quickly switch off if your literature is self-important gobbledygook, so try to have a two-way conversation—talking a little about “me” or “us” and a little about “you.” You can look out for self-centered sentences by searching for words such as “I” and “we,” but don’t feel that you have to delete them all. You still want to make your mark on the reader; it’s a fine balance.

4. Don’t hide your personality.

Before you begin writing any kind of marketing material, think carefully about your friends. This may sound odd, but ask yourself why you like them. What makes you want to hang out together time and time again? What sorts of conversations do you have?

Chances are, you discuss a wide range of topics and don’t stick to just one subject matter. This makes life interesting and allows for fun and unique conversations, so why not learn from this approach and make your content just as engaging?

You can do this by:

  • Using anecdotes to illustrate a point
  • Sharing stories and past mistakes with readers
  • Creating your own style of metaphors
  • Talking about wider business-related issues (perhaps in an email, or on your blog), not just about company-specific matters
  • Sharing interesting content such as infographics that will get people interested and talking

5. Ask your reader a host of questions

One of your main goals when writing content is to keep your reader interested. Though there are many stylistic things you can do to engage your audience such as spacing out copy, bolding text, using italics and making the most of bullet points, you should also ask your reader a host of questions.

Not only will doing so get them thinking about the subject at hand and what they really want or need, but it’ll actively involve them with the content, helping them to stay focused.

6. Avoid using long, complicated sentences.

Long sentences can be tiring to read, so write shorter sentences. This will make your content easier to digest.

Breaking copy down can be more difficult than you might think. All through school and college we were rewarded for expressing ourselves in an in-depth way using big, clever words. To write simply and for the reader can be a foreign concept, but it works.

7. Flout rules of grammar—but do so occasionally and with purpose.

Good grammar is important helping us to communicate in an accurate and respectable way. Still, certain grammar rules can gum up your message, so don’t be afraid to break them now and again for content clarity.

For example:

  • Use broken sentences to make your content more readable.
  • Start a sentence or two with “and,” “but” or “or” to keep your work from becoming monotonous.
  • Create a one-sentence paragraph to stress a particular point.
  • Use colloquial language here and there (don’t overdo it) to help make your writing more relaxed and conversational. (This is best done in a humorous manner.)

Conversational writing is not always easy. It’s somewhere between professionalism and casual chatter, but the above tips will help you find a more accessible tone.

A version of this post first appeared on Minerva Copywriting.



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Instagram rolls out 60-second video option

Change seems to be the only constant in social media.

Just weeks after Instagram announced a major metamorphosis by moving to an algorithmic layout, the visual platform says it will offer users the chance to record 60-second videos—four times longer than it previously allowed.

In the past, Instagram permitted brands to pay for 60-second advertisements, but now the feature is available to average users for free.

Although it officially launched on Tuesday, Instagram’s brand managers said the feature will be available for everyone “in the coming months.”

The move comes at an interesting time for brands as the service essentially gives a minute of free air time (until, perhaps, enough users complain that brands are flooding their feeds with spam).

RELATED: Download our free guide: 6 steps to crafting an internal social media plan.

According to an Instagram blog post, the time people spend watching video on the platform has increased by 40 percent in six months.

The update will also allow iOS users to create video from multiple clips on their phone. Through adding public view counts, Instagram has seen a push from advertisers making an increased number of videos. It also started collecting “top viewed” videos that focus on special occasions and events. It’s been promoting these at the top of its feed, similar to Snapchat.

Here’s how Instagram announced the changes, with the help of some “super users”:

How will your organization take advantage of Instagram’s 60-second video feature?

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5 things you must know about live-streaming video

Last weekend I tried Facebook Live Video on the fly, attempting to broadcast my daughter’s violin recital to her grandparents (and hundreds of other unsuspecting Facebook friends).

It didn’t go well. Lack of mobile connectivity caused the start time to lag, and by the time I got it up, I missed recording most of her performance.

This got me thinking: As popular as Periscope, Facebook Live Video, Hangouts On-Air and Meerkat are, broadcasting a live video from a mobile device has the potential to quickly go south. (Note: Meerkat will soon be ditching the live-streaming business.)

Here are five ways that you can improve the end user’s experience of your live-streaming content.

1. Ensure good connectivity.

“If you lose connection while live, find a place with a better signal,” offers the guidance on Facebook Live Video best practices.

I learned this the hard way. According to Facebook, you must make sure you have a strong connection to stream live video. The best case (mobile) scenario is to have a WiFi live connection, but a strong mobile connection might suffice. At least I thought so.

When a connection is lost, all the services try to reconnect you to your stream but will time out.

2. Ditch mobile (if possible).

Of the services listed above, Google Hangouts On-Air might be the most underappreciated. The reason: You don’t have to live stream via a mobile device.

The capability to use a computer and higher definition video equipment for live video benefits a content marketer from a technical standpoint, and it makes rehearsal and video/audio testing much easier. Plus, you can use a more reliable Internet connection.

Of course, the platform advantage may make Facebook or Periscope preferable to Hangouts On-Air, but if you’re platform agnostic, Google can produce the best quality live-streaming videos. 

RELATED: Utilities communicators: Win hearts and minds in your community and within your organization.

3. Use the camera on the back of your phone.

If you want to do a mobile live stream, you can improve your video’s quality by using the camera on the back of your phone rather than the front. Front cameras have lower resolution than back cameras.

Here is a resource for comparing/contrasting mobile device cameras. The more popular ones (Samsung Galaxy, Apple iPhone 6s Plus and Apple iPhone 6s) rank highest. You get what you pay for.

4. Use ancillary equipment.

Even though you’re streaming live video via your mobile device, that doesn’t mean you shouldn’t improve your mobile video as much as possible. Use a tripod to stabilize your video at a favorable angle, find a good light source and use a microphone if possible. The resolution of the picture should be the weakest aspect of your live stream video. Everything else that can be improved should be (unless you’re going for a heavy guerrilla marketing vibe).

5. Plan and test.

Test your connectivity, audio and video to see what the end user will see. It might appear a little silly to a Facebook fan or a Periscope chum to see your tests appear on the platform, but you have to test this stuff—especially if your goal is anything greater than pleasing a few grandparents.

Facebook Live Video and Hangouts archive the video on Facebook and YouTube, respectively, after broadcast. Periscope archives live videos for 24 hours only. If you want to archive your video, you have to use a third-party app to record it and post it to a video streaming site.

Live-streaming video is unforgiving. You have an event to film, you muster viewers, and the event happens. If you fail to capture that event or to properly communicate what happened during your video, you’ve failed.

The good news is that it is very easy to control the variables that might make for a poor live video. Get a good connection, film at the highest resolution possible, and plan for live video as you would any other content you’re producing.

A version of this article originally appeared on the Cision blog.

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How to stop procrastinating and start writing

I used to hate writing.

Twenty years ago, if you’d told me that I could tell myself a simple lie and—suddenly, magically—it would make writing easier and more pleasant, I would have leapt at the chance.

I no longer feel that way about writing, but I have lots of other things I loathe doing. Hated job No. 1 has always been my bookkeeping, even though I have a professional bookkeeper. (The part I hate is the tedious, boring job of rounding up all the receipts—especially, tracking down the missing ones.)

This year I finished the job in a flash, easy peasy, and submitted all my stuff to him by Jan. 22. Yes, my income taxes are already done! I’m amazed, and my bookkeeper is thoroughly gobsmacked. How did I do it?

It was the lie.

As I tracked down those hated receipts I kept telling myself, “I love doing this.” I didn’t, of course, but I quickly found out that the task wasn’t nearly as horrible as I’d feared.

I found the suggestion of saying “I love doing this” to myself on another blog (apologies that I didn’t make a note of the URL), and it intrigued me.

[RELATED: Free download: 10 punctuation essentials]

I spoke with my husband and one of my daughters about it, and they were both deeply skeptical. “How could that ever work?” they challenged. “If you know you hate doing something, it’s not as if you’re going to fool yourself.”

I did, though, and if you hate writing, here are five reasons why I think it might work for you, too:

1. Even hated tasks are almost never as bad as we fear.

I learned this many years ago when my family had to go through a series of rabies shots because we’d been exposed to a bat. This involved an initial immunization with gamma globulin and then regular shots for six weeks or so. My son, who was about 5, went crazy every time. He wrestled and cried and shook his head, begging us not to let this happen. We felt we had no choice (rabies is fatal) and when the shot was done, he was fine. It was the anticipation of the shot that he dreaded.

When I used to hate writing, I felt a similar anticipatory dread. I imagined how difficult and boring and tedious the work was going to be. I remembered sitting and staring at a blank screen-among the worst feelings in the world-and rejected the idea of having to go through all that pain again. Of course I always forgot that as soon as I had a rough draft, I inevitably enjoyed editing.

2. Life is always better if we have a positive attitude.

Convincing yourself that your glass is half full rather than half empty not only will reduce your stress, but can also have lifelong health implications. According to Mayo Clinic, positive thinking can:

  • Increase our lifespan
  • Lower rates of depression
  • Lower levels of distress
  • Provide greater resistance to the common cold
  • Improve psychological and physical well-being
  • Reduce risk of death from cardiovascular disease
  • Improve coping skills during hardships

3. Loving a task creates a self-sustaining positive cycle.

If you can convince yourself that you love a task (even if you really don’t), you’re likely to finish it faster and with less stress. This will make you feel better about yourself and better about the same task in the future. I know, for example, that the next time I have to work on my books I’m going to remember how easily it went this January, so I’ll be less likely to procrastinate.

Remember: Self-sustaining cycles can be either positive or negative. Don’t get caught in the wrong loop. If there’s a task you have to do regularly, why would you want it to catch even a whiff of negativity?

4. Negative thinking narrows your focus; positive thinking expands it.

If you reflect only on how much you hate doing a task, you cause your brain to constrict or narrow. Conversely, if you think about how much you enjoy doing something, you’re more likely to become open and expansive—enhancing your creativity.

That is the conclusion of American researcher and psychologist Barbara Fredrickson who has become famous for her broaden-and-build theory. As I read about her premise, I was reminded of mindmapping, in which the objective is to become open-minded and receptive.

5. Saying we love doing something acknowledges a greater truth.

Sure, writing (or, in my case, working on my books) may not be a favorite task, but I bet you could identify something you like even less. What about moving bricks? Scrubbing toilets? Being screamed at by a bullying and unhinged boss (as I frequently was when I worked in a newsroom). Even if you don’t love writing as much as eating chocolate gelato or reading a juicy novel, isn’t it better than doing something you dislike even more?

Telling your Aunt Connie that her ugly dress looks pretty or suggesting to Uncle Jack you have no idea why he’s gained 45 pounds are both white lies to grease the wheels of family dynamics.

I’d put the white lie that you love writing in exactly the same category. It will make you feel better, it will make you feel like writing, and you’ll get the job done faster and more easily.

A version of this article first appeared on the Publication Coach.

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Presenting PR Daily's 2016 Nonprofit PR Awards

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Tuesday, March 29, 2016

Register now for Thursday's FREE health care PR crisis webinar

Success leaves clues.

Plenty of PR and communications pros live with the nagging feeling that their crisis plans aren’t up to date nor technologically savvy enough for today’s world. Zika, Ebola and other global health threats—along with ever-increasing hospital cyberattacks and workplace violence—require PR practitioners to be ready to take action at a moment’s notice.

In 2014, Emory University communications executives Vincent Dollard and Nancy Seideman made industry headlines for their stellar work in handling the news frenzy surrounding Emory’s treatment of Ebola patients—the nation’s first-ever cases of the disease.

On Thursday, March 31, you’ll have free access to Dollard and Seideman’s expertise. Crisis management consultant and speaker Melissa Agnes will join our free webinar to reveal new crisis communications techniques.

A few takeaways for the Health Care Communication News community include:

  • A template that Emory University used to manage all aspects of its Ebola media response
  • A variety of tools and strategies to help prevent a crisis from spinning out of control
  • A number of tips for internal communications and collaboration
  • An assortment of ideas for quickly creating and repurposing social media content
Share this with your colleagues and friends; this free webinar is a must for PR and crisis communicators.

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New PR strategies that'll surprise and inspire you

Our PR & Media Relations Summit, April 6-8 in New York City, will solidify your organization at the top by teaching you tactics and strategies guaranteed to produce results. Learn how to produce potentially viral videos, boost your website’s SEO and sales, measure your PR work to prove ROI and more.

Special offer: Sign up before Jan. 31. Save $200 on your registration!

Seventeen experts will walk you through a fast-spaced agenda that targets the areas in which PR and media professionals need new ideas most:

  • Create communications moments that drive consumer participation and interest.
  • Help execs make your organization shine: Turn them into media darlings who control any media interview.
  • Apply new formulas to write pitches that win headlines every time.
  • Follow the “five rules for modern journalists” to increase hard-news hits.
  • Add video, photos and infographics to your content strategy to boost attention, reach and engagement.
Register here before Jan. 31 to save $200.

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6 terrific—and free—Facebook tools for marketers

We all want to squeeze more juice out of our Facebook marketing campaigns, but plenty of barriers stand in the way.

Some of us struggle to identify how to get more visibility and traction for our Facebook posts. Others of us know exactly what we want to implement, but we don’t have the resources or the staffing to pull it off.

Luckily, there’s a whole host of Facebook marketing tools out there to relieve you of these burdens. Here are six super-effective Facebook marketing tools to boost your Facebook performance. Even better, they’re all free:

DrumUp

It’s important to post a steady stream of interesting, relevant content to your Facebook wall, but it can be a pain to hunt down share-worthy stuff.

Now you can outsource the scavenging to DrumUp and cross this task off your to-do list. This free tool identifies engaging stories that are suitable for your audience, ranks them and queues them up to be shared on your social media accounts.

To get started, just provide a list of relevant keywords. The service scours the Internet for stories related to these keywords and provides them in a content feed. See a story that you like? Give it a click, and DrumUp will add it to your share queue. It will even select an optimal time for the post to be shared.

If you wish to customize it, you can click into the post and add a comment along with the headline, adjust the date and time of the post, include a recommended hashtag upload an image and even schedule the post to be repeated in the future.

In addition to the content the tool recommends, you can also create your own unique posts, meaning you can use this tool to manage all your Facebook shares.

Likealyzer

Powered by the folks at Meltwater, LikeAlyzer provides an in-depth assessment of your Facebook page performance, coupled with recommendations on how you can boost engagement with your brand. Unlike many other free tools, you don’t have to turn over any personal information to attain the assessment. Simply plug in your page URL, and it will be automatically generated within seconds.

The report is user-friendly and provides clear insights into what is and isn’t working for your Facebook account.

In addition, LikeAlyzer shows you how your page stacks up to those of “Similar Brands,” so you can get a good feel for how much attention competitors are paying to their Facebook presence.

Canva

This design tool comes in handy anytime you want to create a custom image, a frequent task if you’re managing your company’s Facebook marketing efforts.

I love Canva, because it’s incredibly intuitive. It offers pre-sized templates for Facebook page covers, posts and app covers. Once you’ve selected your template, you can drag and drop a variety of design elements (images, text, shapes) to populate it and voila—you’re all set.

Don’t have an eye for design? I feel your pain. The first couple of Canva images I created myself were nothing short of heinous. Luckily, the team at Canva is sympathetic to our shortcomings. Their online Design School includes a wealth of tips and tutorials to help users create more beautiful images for content marketing and social media.

Still struggling? You can always snag one of their pre-designed layouts (some are free; some cost a small fee) and adjust the text to make it fit your needs.

[AWARDS: Did you use social in an innovative way to accomplish PR goals? Enter the Digital PR & Social Awards.]

Facebook Power Editor

The folks at Facebook designed this free marketing tool specifically for sophisticated advertisers who are managing multiple campaigns and ads. If you’re frustrated with the limitations of the standard Facebook Ads interface, this is for you.

With Power Editor, you can quickly build and duplicate campaigns, ad sets and ads. It enables you to edit all your ad sets within the same window, making it easy to adjust details such as copy variations, placement targeting and conversion tracking. Once you’ve created all your campaigns, you can set them live at the same time, and they’re typically approved within minutes. All in all, this is a seamless process that helps you get multiple new Facebook ads into production way more efficiently than you could in Ad Manager.

Even more exciting, as a Power Editor user, you can be an early adopter of new ad tools. Typically, Facebook does a test run of all new products in Power Editor to gauge their popularity before building them into the standard interface. This can give you a leg up on competitors.

Headline Analyzer

Marketers know that a post’s headline can make or break its performance. We take painstaking efforts to create eye-catching, compelling headlines for blog posts and ad copy, and we would be crazy not to do the same for Facebook shares.

The problem is that it can be tough to predict what headlines will work best for your audience—that’s where Coschedule’s Headline Analyzer comes in handy.

Once you’ve brainstormed a potential headline, plug it into this tool. It’ll spit out an overall score for your headline, along with a detailed assessment of its structure, character count, sentiment and previews of what it would look like in email subject lines and ad copy. Perhaps the most valuable aspect of this tool is the link provided in each section that offers tips, examples and case studies.

If you’re not a natural wordsmith, this is the Facebook tool for you. It teaches you everything you need to know to craft headlines like the best of the content marketers.

Timeline Contest Manager

Contests are a great way to promote engagement with your Facebook page, but organizing them can be a nightmare. Agorapulse’s Timeline Contest Manager streamlines the process. It enables advertisers to launch on their timelines an unlimited number of contests, ranging from quizzes to photo contests to sweepstakes.

To get started, select a post that announces the contest you wish to promote.

Next, pick the type of contest that you wish to run. You’ll be prompted to include the winning criteria; then the tool will scan the post to help you identify your winners.

Though this seems to be the most popular of Agorapulse’s free tools, it also offers a Facebook Page Barometer and Agorapulse Academy, which are definitely worth checking out.

Have you found other free Facebook tools out there that you love? Please share your recommendations in the comments section.

Erin Sagin is a community manager at WordStream. A version of this article originally appeared on the WordStream blog.

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Simple rules for capitalization

We writers and editors with years of experience in the corporate communications fun house all have stories about the crimes against the English language that we encounter. My latest crime story involves capitalization.

I have documents to edit filled with words that shouldn’t be capitalized—such as “federal,” “state,” “statutes,” “cyber,” “laws”—but are uppercase. I have documents to edit filled with words that should be capitalized—such as “West Texas” and “Supreme Court”—but are not.

When did random capitalization become acceptable? Why do people believe that capitalizing a word makes it more important? Capitalization rules have existed for centuries, so why aren’t they followed in corporate communications?

Let’s take a look at some of those rules.

1. Capitalizing a word when it should not be does not make it more important.

2. Capitalize the first word in a sentence.

This is the most basic rule of capitalization.

3. Capitalize the pronoun “I.”

Another basic one, but in today’s text-message driven world, it should be mentioned.

4. Capitalize proper nouns: the names of persons, places, organizations, and sometimes things.

For instance, “Seattle, Washington,” “Patrick O’Brien,” “Ragan Communications,” “Supreme Court.”

This seems to be the rule that trips up many people because they don’t know whether a word is a proper noun. But as the AP Stylebook states:

“Capitalize nouns that constitute the unique identification for a specific person, place, or thing: John, Mary, America, Boston, England. Some words, such as the examples given, are always proper nouns. Some common nouns receive proper noun status when they are used as the name of a particular entity: General Electric, Gulf Oil.”

There are also derivatives of proper nouns. Capitalize words that are derived from a proper noun and still depend on it for their meaning, such as “American,” “French,” and “Shakespearean.”

[RELATED: Free download: 10 punctuation essentials.]

Lowercase words derived from proper nouns in phrases that no longer depend on the proper noun for their meaning: “french fries,” “pasteurize.”

5. Capitalize family-relationship nouns when used as a part of proper nouns.

Capitalize the family designation in “Aunt Sarah,” and “Grandma Jesse,” but leave that family-relation noun lower case when it doesn’t refer to a person’s name. For instance, “We visit my cousin every Christmas.”

6. Capitalize titles that appear before names, but not after names.

Perhaps the greatest capitalization crime in corporate America. It’s “President Patrick O’Brian” and “Patrick O’Brian, president,” not “Patrick O’Brian, President.”

7. Capitalize directions used as part of names for sections of the country; North Texas, South Florida, but not as compass directions.

Capitalize “The Pacific Northwest” and “Central Texas,” but lowercase west in “We drove west for two hours.”

8. Capitalize the days of the week, the months of the year, and holidays, but not the seasons used generally.

However, seasons are capitalized when used as a proper title. Some examples:

  • “I will attend that conference in the fall.”
  • “I will study abroad in Spring Semester 2017.”
  • “We celebrate Valentine’s Day in July.”

9. Capitalize members of national, political, racial, social, civic, and athletic groups.

For instance, “Texas Longhorns,” “Libertarians,” “Chinese.”

10. Capitalize periods and events, but not century numbers.

So that would be “Great Depression,” and “first century.”

11. Capitalize trademarks.

Examples: “Honda,” “Coca-Cola,” “Apple.”

In the words of the AP Stylebook: “In general, avoid unnecessary capitals. Use a capital letter only if you can justify it by one of the principles listed here.”

Ragan readers, any advice on how to get others to follow these rules?

A regular contributor to Ragan.com and PR Daily, Laura Hale Brockway is a medical writer and editor in Austin, Texas. Read more of her work at impertinentremarks.com.

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5 reasons you should become a speechwriter

Ya say you’re sick of getting no respect in that Rodney Dangerfield employee relations function?

Ya say you’ve had it tweeting out to twits in that dead end social media position?

Ya say you’re frustrated with that media relations job when there’s no more media to which to relate?

Is that what’s bothering you, Bunkie?

Well, relax, take a deep breath, and consider speechwriting—which, even in the era of monosyllabic Donald Trump, holds the key to public relations renewal.

Here’s why you should think about becoming a speechwriter:

1. Speechwriters get access.

In public relations, as in life, access is power.

Most public relations writers remain behind the curtain, anonymously churning out an endless stream of news releases and pitch letters, Facebook postings and tweets. They rarely venture outside their cubicle, their lot in life consisting almost entirely of responding to requests for copy.

Speechwriters are different.

If the boss wants to look good in front of an audience—and believe me, she does—then meeting with the writer responsible for her presentation is imperative. That speech is important to the boss. So speechwriters command immediate access and face time with the chief, often leaving more senior executives cooling their heels in the anteroom.

[RELATED: Speechwriters, join our new LinkedIn group and meet the world’s best executive communicators. Get free tips and strategies, too!]

There are few more powerful positions than the “CEO’s speechwriter,” who is provided unlimited access to the corporate inner sanctum.

2. Speechwriters make more money.

As befits a position important to the CEO, speechwriters make more money than other public relations professionals.

Anyone, so the prevailing wisdom goes, can talk to the press or communicate with employees or navigate social media. But it requires a professional of consummate skill to compose a 10- to 12-page opus worthy of delivery by the CEO. So speechwriting jobs, therefore, merit higher price tags than the more “mundane” functions of public relations.

As a consequence, the median annual salary for a corporate speechwriter today is $120,000, with top speechwriters pulling in well in excess of $200,000 a year, plus bonuses. Not bad for putting words on a page.

3. Speechwriters are in demand.

The irony of speechwriting is that despite the higher pay and greater access, relatively few public relations writers can work up the chutzpah even to attempt speechwriting. Evidently the thought of filling 12 empty pages with words is too terrifying for the average public relations professional. So, most avoid the challenge.

Although the supply of competent speechwriters is limited, the demand for talented speechwriters among CEOs, political office seekers and leaders of every stripe remains constant. One needn’t be an Adam Smith, therefore, to recognize that in a public relations field where competition for most jobs is intense, experienced speechwriters are harder to find than good manners at a Republican presidential debate.

Stated another way, speechwriting is a seller’s market.

4. Speechwriters are more fulfilled in their work.

Remember the last time you glowed rereading that news release you had authored? Me, neither. Rare is the writer—with the exception perhaps of Donald Trump or Kanye West—who prides himself on the sagacity of his tweets.

Speechwriting is an entirely different kettle of creativity.

Whereas most public relations writers are restrained by straitjacketed “just the facts” formats, speechwriters are encouraged to wax poetic, summon up figures of speech, express emotion, display passion. Speechwriting allows practitioners to spread their creative wings beyond any other form of public relations writing.

Ergo, speechwriters feel eminently more fulfilled in their work than do their colleagues.

5. Speechwriting is easier than it looks.

Despite the reluctance of most practitioners to try writing speeches, speechwriting really ain’t that difficult. If you can talk, you can write a speech.

Just remember the basics: Begin powerfully, cite your thesis early, back up your central idea with three or four main points, bolster those points with analytical proofs and illustrations and end strong—et voilà, you’re a speechwriter!

As with any other public relations assignment, the more speeches you write, the better you’ll be. But taking that first plunge into the speechwriting’ pool—for these five reasons and many more—is well worth the effort.

Try it. You might just love it.

Fraser Seitel has been a communications counselor, lecturer, TV commentator and teacher for 40 years, and is a prominent public relations author. He can be reached at yusake@aol.com.

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Infographic: The truth about millennials in the workplace

Millennials are lazy, entitled job hoppers who only care about texting, right?

Wrong.

In an infographic that hardworking, mature and loyal millennials will probably appreciate, Bentley University shares statistics that prove that most millennials don’t follow the stereotypes with which society has branded them.

For instance, most millennials are not job hoppers. Eighty percent of millennials plan to work for four companies or fewer throughout their careers.

And no, many millennials don’t detest face-to-face communication. Fifty-one percent of Generation Y members prefer to communicate with their colleagues face to face. Only 14 percent prefer texting.

[WHITE PAPER: How to communicate with a millennial workforce]

Although some of us millennials believe we deserve more credit, some do give us a bad name. Fifty percent of Generation Y say the reason some people in their generation aren’t prepared for their first jobs is that they have a poor work ethic.

Well, no generation is perfect.

Check out the infographic for more:

(View a larger image.)



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How to navigate proofreaders’ land mines

The copy’s been proofread, and your article (newsletter, e-mail, whatever) has been published—in print or online.

You’re perusing it, admiring your handiwork. Then you see it. Ack! A rudimentary, easily fixed error is there in the text. It’s standard-size type, but to your eyes it’s in 54-point Bodoni Bold. 

And somehow, it’s underlined. Blinking, too. Maybe even chuckling softly. Or so it seems. 

In any case, you screwed up. You. Missed. It. Self-evisceration is the only option. 

The horror… the horror…

The culprit, other than you—careless, worthless, moronic, overworked, under-appreciated, perfectionist, yeah-but-what-good-did-it-do-me? you—was probably one of the proofreader’s land mines. 

[FREE DOWNLOAD: 10 punctuation essentials]

These are the words that elude spell-checking programs and, on occasion, even the most experienced eye. Following is an incomplete collection of these verbal tripwires (and, please, share your own nemeses in the comments section; we’re in this together, after all):

It’s, its

This combo drives editors/proofreaders crazy. Because the apostrophe is used in so many possessive forms, many people use it’s (which is, of course, a contraction for it is or it has) instead of the proper possessive pronoun its. Speaking of nettlesome possessives and contractions …

Your, you’re and you

Certainly the your/you’re distinction is on your radar, but many writers—even those who know better—will sometimes type the wrong one, out of habit or haste. As for you, it’s very easy to read past you where your should be. Any of these three words should raise a red flag—or at least illuminate a yellow caution light—telling you to slow down and make sure you’ve gotten it right.

There, they’re and their

These homonyms have distinct meanings, but, sure enough, the incorrect word can slip by if you’re not careful. There, there.

Apostrophe catastrophes

We’ve all seen—in copy, e-mails and tweets, on billboards, menus and signs—erroneous apostrophe placement (or omission): “Lets go to the movie’s,” or, “You’ll love our cheeseburger’s.” Wrong. Add the apostrophe to let’s (let us). No apostrophe on a simple plural; it should be movies, cheeseburgers. Mmmmm, cheeseburgers.

When using the possessive form of a plural—one that has been pluralized by adding an s—follow this format: employees’, hyenas’, trapeze artists’.(Incidentally, if your last name is Jones, here’s how your invitation should look: “Cocktail party at the Joneses’ house.” It looks wrong, but it’s right.)
 
When a collective noun takes an apostrophe to form the possessive, watch out! Children’s, men’s, people’sthese all can end up askew: childrens’, etc. Our tendency is to think that a plural possessive always gets the s’ treatment. So keep your eyes peeled for these proofing pitfalls. 

On, or, of, off

Little words get lost in the shuffle, and these are no exceptions. They are the equivalents of no-see-ums—those barely perceptible bugs that bite you mercilessly. (Would you really expect mercy from a gnat?) For some reason, perhaps because of the letter shapes, of and or get interchanged—and missed—a lot. Also, of is sometimes inserted, mistakenly, in place of off. And off of is just plain wrong; lose of in that case: He jumped off the roof. (Probably driven mad by no-see-ums.)

In, is, if, it

More little words; they make the case for shutting the door of your office—or any available room—and reading your text aloud and enunciating every syllable of every word. Pronouncing words, even tiny ones, helps you identify errors.

Too, to, two

It’s to important not two give this troublesome trio appropriate attention—even if you must read the copy too times. (See?)

Lose and loose

This doesn’t come up a lot, but just remember: You have a lot to lose if your editing’s too loose, Lautrec. (I know, I know. Sorry.)

Then, than, that

The then/than confusion—then for time, than for comparisons—is common among writers (and even some editors), and proofreaders are generally on alert for them. However, that often is typed when than is meant—probably because it’s the more common word (and one that connects thoughts), so writers’ nimble fingers are likely, through muscle memory, to hit the t instead of the n. The same happens, to varying degrees, with these: though, thought, through, thorough. Bigger words, but the camouflage effect works for them. Very sneaky. 

And, an

That muscle memory problem applies here, too, because and gets inserted in place of an quite a bit. Being ubiquitous, and is easy to scan past. On the subject of and, often a plural (compound) subject will be given a singular verb form, so be on the lookout:His new outlook and a commitment to change past behavior is encouraging. Nope. You need are. (This is far more common than you might realize.)

Only and new

All right, these last two—and there certainly are others to which this might apply—tend to be misused or at least misplaced. They’re not visually deceptive, but each should send up a flare. New is problematic because it’s frequently redundant: a new initiative, or, they’re building a new supermarket. Well, they certainly couldn’t build an old supermarket, could they? (Go ahead; come up with goofy hypothetical situations to dispute this.)

With only, precision is key. The old song “I Only Have Eyes for You” really should be “I Have Eyes for Only You.” (But that would screw up the meter.) It could be worse; it could be “I Have Only Eyes for You,” which suggests the singer is from an organ-donor program and can’t provide the usual delivery of kidneys, lungs and livers.  

So, keep an eye out for that.



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As Capitol shooting unfolds, new media take the lead

Reporters using smartphones during a crisis isn’t a new concept.

Monday, when the United States Capitol campus was on lockdown, however, journalists—and their devices—were the primary source for updating millions of people eager for information.

As news broke yesterday afternoon that an armed gunman had put the heart of Washington, D.C., in “shelter in place” mode, an abundance of questions followed online.

Here’s what the Associated Press was able to report:

The event unfolded with Congress on recess and lawmakers back in their districts. The White House was briefly put on lockdown, but that was soon lifted.

The shooting occurred in the Visitors Center of the sprawling Capitol Complex. Staffers, reporters and others were told to “shelter in place” and not allowed to leave their offices.

As many media outlets—other than journalists who were on lockdown—weren’t able to get close enough to the building to take video, social media emerged as a primary channel for conveying information.

RELATED: Executive communicators— Join our new LinkedIn group and get FREE tips and strategies to improve leadership communications.

On Twitter, #CapitolLockdown and #CapitolShooting trended, and despite some inaccurate information throughout the day, it—and other social media platforms such as Instagram—became news hubs delivering up-to-date facts on the safety of guests and staffers.

Even the Washington, D.C., Police Department used Twitter to conduct damage control and calm nerves:

Before the shooter—66-year-old Tennessee resident Larry Dawson—was arrested and Capitol Police Chief Matthew Verderosa could hold a press conference, NBC Capitol correspondent Luke Russert broke the news. He reported updates throughout the day, primarily using his smartphone.

With no TV cameras available on scene because of the “shelter in place” order, MSNBC used live-stream video through a handheld smartphone to deliver live visuals to its audience.

Despite the confusion that crises tend to generate (with news outlets reporting contradicting or inaccurate information, PR pros scrambling for information to feed sources, etc.), through photos, videos and tweets, reporters could issue updates in real time.

CNN reports that after being shot by a police officer yesterday, Dawson is in critical but stable condition. He’s been charged with assault with a deadly weapon and assault of a police officer while armed.

A female civilian bystander was injured by bullet fragments, but no U.S. Capitol Police officers were injured.

During his press conference, Verderosa said the complex would be open Tuesday for business as usual, NBC reports.

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Monday, March 28, 2016

How to motivate executives to embrace employee engagement

We find ourselves in an employee engagement crisis.

A recent Gallup poll found that 68.5 percent of workers consider themselves “not engaged” or “actively disengaged” at work. Despite this, it’s still challenging to get top executives and managers to focus on employee engagement.

We know that it’s crucial to an organization’s long-term success. We know it’s tied to building a high-performance workplace. So why don’t leaders take it seriously?

The problem with employee engagement

Many leaders simply don’t know how to quantify it.

Measuring engagement does very little to help them manage core objectives. The data also do nothing to help them understand how business is trending.

To illustrate this, let’s look at one way organizations measure engagement: the employee Net Promoter Score (eNPS).

The results of an eNPS survey can be 90. It can be -90. It’s an interesting measure, but what do you learn from it? If you improve it by 10, 30, or 50 points, will it reduce turnover, help fill open roles quicker or boost productivity?

Perhaps it will, but by how much and to what degree will that affect bottom-line results? When a leader has to prioritize, focusing on challenging and resource-intensive work that drives ambiguous results does not make it to the top of the list.

Engagement is difficult to address with confidence.

Tying employee engagement to core objectives

Though difficult to measure, engagement is crucial.

So, is it enough to just measure it and focus on improving it? Is it enough to make it a core objective and make engagement metrics a core component of performance reviews?

No, I don’t believe it is.

First, there’s a temptation to focus on moving the number without addressing primary issues. We know this is a problem, because we’ve heard about instances when managers would exert influence in trying to help improve eNPS scores.

More important, if we believe engagement has a significant impact on the bottom line, why take the shortcut? Make an effort to understand its true impact.

Understanding the bottom-line impact of engagement

Identify engagement outcomes that make it a viable leading indicator of business results. When this happens, leaders genuinely care.

How do you do this?

Let’s look at an example from a leading global resources company. They set goals around cutting costs and improving productivity and safety. After sharing these goals with employees, leaders used idea software to tap into insights from their front-line staff, recognizing that these people notice inefficiencies every day.

[FREE DOWNLOAD: 10 ways to enliven senior executives’ communications]

At first, most of the ideas didn’t align to their cost-cutting and productivity objectives, so managers focused on communication and on helping employees understand the strategy and objectives.

Over the next six months, 95 percent of the 1,700 ideas that came through focused on cutting costs and improving productivity and safety. More important, the platform helped to ingrain continuous improvement into the company culture.

Employees used their discretionary efforts to help their organization achieve its core objectives. Employees felt their voices were being heard and that their ideas contributed to the company’s future.

For leaders, a steady pipeline of ideas and projects for lowering costs, improving productivity and safety provides them with confidence of long-term success.

How leaders can set employees up for success

For this approach to be effective, leaders must establish a clear vision and set goals that are meaningful at an individual level. Thus, employees become empowered to address obstacles that prevent success or to seize opportunities that improve or accelerate results.

In this way, engagement can be measured on multiple levels and can prompt action. It becomes a strong leading indicator.

Gauging engagement levels through idea software can be a decent predictor of turnover. For example, employees who aren’t engaged in developing ideas are generally less invested in their organization’s long-term success. If you’re intention isn’t to stay at a company for the long term, you’re not motivated to improve that company.

Giving an opportunity to contribute

In the end, it makes sense to provide employees with an opportunity to contribute toward company goals.

Did their contribution help the company reach its objectives? If yes, your employees are engaged. If not, you may have to examine whether employee and company goals are aligned and/or understood.

It may not be a panacea for all aspects of employee engagement, but it is a great way to determine whether you’ve engaged your employees on key priorities.

Brennan McEachran is the CEO and co-founder of SoapBox, a company that creates idea software for enterprise that enables them to collect, manage, and act on employee ideas that solve big challenges faster. SoapBox services some of North America’s most prolific brands including Anthem, Coca-Cola, Parmalat, GE and BMO. Visit: https://soapboxhq.com/. A version of this article first appeared on TLNT.

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46 tips for more shareable content

Measuring the value of your content marketing is no easy feat.

What separates content we want to read, consume and share from the content we casually gloss over? Is it the quality of the writing, a compelling image or some combination of all of those and more?

It may be hard for one content marketing expert to capture it perfectly in a sentence or two, but perhaps 46 of them can come close.

That’s exactly what Venngage did with its shareable content infographic.

[RELATED: Eradicate PR, marketing and social silos with content marketing that boosts ROI.]

Siddarth Bharath of Thinkific for example, suggests including “data, case studies, real examples and step-by-step instructions” to keep readers engaged.

Ian Cleary of RazorSocial reminds marketers to use “video, imagery and interactive content” to present a palatable mix to our audiences.

Lauren Moon of Trello says that choosing a valuable subject matter counts for a lot, “rather than always trying to sell them something.”

For more tips, check out Venngage’s infographic below:

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Business-writing tips from the AP Stylebook

Many media relations pros often use “house style” when drafting a press release or statement.

It’s important to consider, however, that most journalists will probably roll their eyes and change your bolded, capitalized “YUM! BRANDS” to the less aggressive “Yum Brands.”

This tip and more come from Associated Press reporter Michelle Chapman, who offered them in last week’s #APStyle chat.

If the goal is to get a reporter to pick up your story, perhaps it’s time to stop writing “Walmart” and “eTrade” and instead, follow Chapman—and journalists nationwide—in adhering to AP business style. Here are a few highlights:

Ride-sharing, ride-booking, ride-hailing

If you’ve been describing Uber as a “ride-sharing” service, it’s time to reconsider.

Although certain editors argue that you don’t in fact, “hail” an Uber (as it’s all done through the app), the AP Stylebook says the term is preferred over ride-sharing.

Millennial-friendly publication Buzzfeed goes as far as labeling “ride-sharing” a PR buzzword and agrees (in its own lengthy style guide) that it shouldn’t be used:

The term “ride-sharing” is a holdover from the also improperly named “sharing economy” and really doesn’t describe what companies like Uber and Lyft do. Though Uber has recently introduced a carpooling service, the vast majority of services that Uber and Lyft and others provide mimics a traditional taxi or driver service. You don’t get in an Uber to share a ride with another paying passenger.

&, *, #, !

Deciding whether to include a special character in an organization or spokesperson’s title is challenging. Sometimes it feels natural to include an exclamation point or ampersand in your press release when referring to a brand with one in its title. It’s even trickier when you come across a situation like this:

Although the AP Stylebook says to follow an organization’s preferred spelling, it advises against using most symbols and characters:

If you’re referring to ETrade’s head of marketing, follow this rule:

Unless you’re interviewing ETrade’s chief executive officer:

Names of corporations

Although some organizations have standalone entries in the Stylebook, e.g. Tribune Publishing Co. or Twenty-First Century Fox Inc., there’s an additional five pages dedicated to “company names.”

Here, you can find references for using the versus The before an organization’s title, where it’s acceptable to use an ampersand and the correct spelling of “eBay.” Hint: it’s eBay, unless it’s mentioned at the beginning of a sentence.

[RELATED: Free download: 10 punctuation essentials.]

The Stylebook says the formal name of an organization need not be used on the first reference—Costco is acceptable for Costco Wholesale Corp.—but should be used somewhere in the story if the subject matter could affect an organization’s business. Otherwise, the Stylebook says to follow what’s listed in a company’s U.S. Securities and Exchange Commission filing:

Here’s an exception to jot down:

Names of people

The AP Stylebook’s rules for titles such as spokesman/woman, congressman/woman etc., are fairly consistent.

For business terms, it advises being a bit more creative with titles similar to the ones above:

For guidance on titles of nobility, military titles and formal titles, consult the AP’s list under “Titles.”

The Stylebook says to uppercase formal titles (President Barack Obama, Pope Francis or Vice President Joe Biden). If dealing with an occupational title—not denoting a scope of authority, professional or academic activity—use lowercase. For example, astronaut Sally Ride or creative director Joe Schmo.

Now, get back to business.

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